★★★★★ Best estate agency in the area and its people are really top notch! The best I have encountered in the industry. Gavin is so skilful at managing difficult situations that arise. He is professional and very skilful at identifying what you need in a property and finding it for you. Stephen is very helpful and professional and Sandy and James so discrete and helpful at viewings.
★★★★★ I can thoroughly recommend using Cairds of Ashtead. Stephen made everything fall into place at the correct time to ensure the exchange went smoothly. We now have a lovely house we are extremely pleased with. The rest of the team Gavin and James also made sure the purchase went through with a personable and friendly approach quite unlike many of the big estate agents. Glad we went with Cairds.
★★★★★ Delighted with service from all staff at Cairds Ashtead. Relieved to have chosen Cairds over online Agent. They got us full asking price and were always available for guidance throughout process. Got great financial advice from Epsom office too.
★★★★★ Gavin, Stephen and James are a first class team who excel at delivering. I would always appoint them as I know I can rely on them. Thanks!
★★★★★ I am writing from the perspective of a buyer but sellers choosing an agent should pay attention because the way the agent handles prospective buyers may just make the difference between making a sale and not making one. Cairds did a few things well. First, they listened carefully to what I was looking for and took some trouble to make helpful suggestions for houses rather than sending me everything. Second, they were helpful at arranging viewings. I have occasionally passed by houses because the agent was too busy to arrange a viewing when I could make it. Third, they were helpful in negotiations and gave me an impression of straight dealing, which contrasts favourably with some experiences I have had have had with agents.
★★★★★ Initial advice on getting the property ready, marketing and price from Gavin was invaluable and there was no pressure from our initial meeting to continue. When ready Gavin took professional pictures. All buyers were checked properly and a sale was quickly agreed. Viewings were always accompanied too. Communication with Gavin was spot on and I was kept informed. A special mention has to go to Stephen for progressing the sale and overcoming issues and keeping solicitors progressing it in a timely manner. He was very reassuring and honest and I felt informed of the possible options. I'm not sure we would have reached a satisfactory outcome without him. Thank you all at Cairds, have recommended you to several friends and Neighbours.
★★★★★ Thank you to Stephen for all his efforts and phone calls to take our purchase smoothly to exchange. We found him to be very efficient and reliable. Thank you also to Claire and Gavin for good communication and for maintaining the momentum.
★★★★★ Stephen was excellent to deal with post-sale matters. Very efficient at moving the process along, and helpful wherever required which made the sale to completion experience a lot easier.
★★★★★ I've sold two properties simultaneously via Cairds - From our initial meeting and multiple viewing I've found them to be professional and very helpful. Our properties weren't just a simple sale, for many reasons, but they didn't shy away from the challenge, they guided and provided very helpful and constructive advice when required. The valuation and support given by Luke in the early days helped to navigate and find solutions to some very difficult decisions. The viewings that the local teams organized and the feedback given was excellently. The final exchange was tortuous, due to other agents and solicitors not doing their bit, but Stephen pulled out all the stops and helped to push the whole chain over the finish line. We interviewed three local agents and selected Cairds they provided lots of viewings, solid offers for us to choose from and ultimately a good price that exceeded our expectations.