We care at Cairds – Trusted for 30 years

The rental potential in Epsom, Ashtead, and the surrounding areas is at an all-time high, with a wide variety of appealing new rental properties becoming available each day; from affordable apartments for young professionals to spacious homes for growing families. However, as a result of the popularity of these prime locations, property to rent in these areas are not on the market for very long!

We understand how frustrating it can be to find the perfect property, only to be disappointed to find it has already been let. To avoid this problem and to ensure you get the best opportunity to choose your ideal home, we encourage you to register your details with us as soon as possible. When you register, a member of our expert team will record your details, property preferences, considerations, and budget.  They will do all the searching for you and support and guide you through the entire process. You will be contacted as soon as a property matching your requirements becomes available, and more importantly, before it has even appeared on the open market, increasing your chances of securing the home of your choice.

Book a Viewing

If you’ve already found a property that interests you, arranging a viewing couldn’t be easier. You can telephone us on 01372 731 966 to speak to one of our team or email lettings@cairds.co.uk. We will book a time that is convenient for you and you will receive a follow-up text message and email confirming the address of the property, and the date and time of the appointment.

British Property Award 2022 - 2023 Letting Agent Epsom

How to Rent Guide

As a new tenant, the rental process can be quite overwhelming. In this regularly updated rental guide, you will find all the current and essential information you need to know about renting property, offering guidance through every step of the letting process.

When you enter an assured shorthold tenancy you are entering into a contractual arrangement. This gives you some important rights but also some responsibilities. This guide will help you to understand what questions to ask, what your rights are, and what responsibilities you have as a tenant.

This rental guide covers the following important areas:

  • What preparation you need to undertake before you start
  • What you should consider when choosing a letting agent or private landlord
  • What your landlord must provide you with
  • Responsibilities of both tenants and landlords in a rental agreement
  • How to terminate or extend a tenancy agreement
  • What to do if something goes wrong

Click here to download the full rental guide.

Please be aware that this guide is for individuals who are looking to rent a house or flat, although most of it will also apply if you are in a shared property, with some exceptions.

Applying for a Rental Property

The process for applying for a rental property is relatively straightforward. For full details, one of our advisors will be happy to support and guide you through this process 01372 731966

Tenant Assessment

  • Any individual aged 18 years or over, must be named as Joint Tenants
  • Each tenant will be assessed for an equal share of the total rent payable for the property
  • Where a Joint Tenant is not contributing to the rent, a credit and identity check is required
  • If your combined income does not meet the requirements of the agreement, a guarantor may be needed

Required Documents

When applying for a rental property, as you would expect with most official applications, we will require two original forms of identification which confirm your name and address. You will need to bring these to our local offices. The documents we require are:

  • Passport
  • Recent Bank statement or Utility bill (dated within last 3 months)

Before completion of the contract, we will also require satisfactory references.

Tenant Fees Act 2019 – Schedule 1

As per the above Act (June 2019) please find Cairds Permitted Tenant Fees.

Rental Deposits

Before a tenancy agreement commences, as a tenant you will be required to pay a security deposit. Deposits vary in amount depending on the price of the property you are renting. You can expect to pay the following:

  • Standard Security Deposit – 5 weeks rent

A security deposit acts as a safeguard for the landlord, ensuring that any damage to the property or expenses incurred, for example, due to missed rental payments, are covered.

Deposits are held with a custodial government-backed scheme, the Deposit Protection Service, throughout your tenancy and are lodged by Cairds on your behalf. In some cases, the landlord may be a private member of a deposit scheme, in which case they will need to provide you with evidence of this.

The deposit will be released to you when the property has been vacated, a satisfactory inventory has been completed and all rent is up to date. In the unfortunate event that damage has occurred to the property or there is outstanding rent, the deposit will be used to rectify this.


Client Money Protection

Client Money Protection is a legal requirement for all letting agents who deal with client money from 1st April 2019. Under current legislation, the Consumer Rights Act 2015 made it a legal requirement for every lettings agent in England to display whether or not they are a member of a Client Money Protection scheme. Letting Agents in Wales are required to be a member of a Client Money Protection scheme (and display this to consumers) as part of their Rent Smart Wales registration.

Cairds (Epsom) Ltd t/a – Cairds The Estate Agents are covered by Property Mark Client Protection Scheme

Client Money Protection – Cairds – Client Money Protection Certificate

Client Money Protection 2024

TPO – Code of Practice for Residential Lettings Agents (1st June 2019) 

Cairds Lettings complaints procedure